Terms & Conditions

These Terms and Conditions of Use govern your access to and use of the services provided by Cension AB.

1. Introduction

These Terms and Conditions of Use (“Terms”) govern your access to and use of the services provided by Cension AB a company duly registered under the laws of Sweden with the organization number 559470-4768 and located at Rådmansgatan 80A, 113 60 Stockholm, Sweden including its subsidiaries (hereafter referred to as “Cension” “we” “us” or “our”).

These Terms apply to all our services including our website, online applications, platforms and related technologies (hereafter collectively referred to as the “Service” or “Services”).

By accessing or using the Service, you accept these Terms in full and without reservation. Your use of the Service constitutes your agreement to be bound by these Terms which establishes a contractual relationship between you and Cension. If you do not agree to these Terms, you are not authorized to access or use the Service.

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Service and we will aim to notify you of such changes via email. It is your responsibility to regularly review these Terms to stay informed of any updates. Your continued access to and/or use of the Service following any amendments indicates your acceptance of the revised Terms.

IF YOU DO NOT AGREE TO THE TERMS INCLUDING ANY CHANGES OR TO ANY OF THE POLICIES OR GUIDELINES ASSOCIATED WITH THE SERVICE, YOU SHOULD DISCONTINUE USING THE SERVICE IMMEDIATELY.

1.2 Definitions

In these Terms, the following capitalized terms have the meanings set out below. Capitalized terms not defined here have the meanings given to them in our Privacy Policy, Data Processing Addendum (DPA), or Acceptable Use Policy (AUP).

• “Service”: The website, authenticated applications, platforms, APIs, integrations, and related technologies provided by Cension.
• “Account”: A user account registered with Cension to access the Service.
• “Content”: Your Input and Output, as defined in Section 3.1.
• “Input”: Data you provide to the Service, including datasets, files, catalog records, text, prompts, instructions, prompt rules, templates, edits, approvals, annotations, import mappings, context-type definitions, schemas, and workflow settings.
• “Output”: AI-generated enrichments, derived metadata, rankings, summaries, and other data produced by the Service based on your Input.
• “Account Profile Data”: The information you provide about yourself or your organization to create and operate your Account, including name, email address, password, billing information, and authentication credentials. Account Profile Data is not Content.
• “Service Data”: Operational, diagnostic, and telemetry data generated by or derived from the operation of the Service, including application logs, request timings, error traces, model and provider selections, token counts, credit accounting, and similar signals, as further described in our DPA.
• “Cension Materials”: The Service, together with all related software, technology, models, weights, embeddings, indices, ranking systems, documentation, interfaces, designs, and other materials that Cension develops, provides, or makes available, and all improvements, modifications, and derivative works thereof. Cension Materials do not include your Content.
• “Aggregated Data”: Information related to or derived from your use of the Service that is used by Cension in an aggregated, de-identified, or otherwise non-identifying form, as further described in Section 3.8.
• “Feedback”: Any suggestions, ideas, enhancement requests, recommendations, or other information you provide to Cension relating to the Service, whether orally or in writing.
• “Tokens” or “Credits”: The prepaid, non-refundable units of metered consumption associated with your subscription plan, as further described in Section 5.1.
• “Third-Party Sources”: External websites, APIs, platforms, datasets, and data services that the Service retrieves, ingests, imports, aggregates, or enriches data from at the Customer’s direction, as further described in Section 3.2.

2. Use of the Service

2.1 Account Creation and Responsibility

To utilize the Service, you must create a user account (“Account”). Upon registration, you may be provided with a user identification code, password or other security information. It is your responsibility to treat such information as confidential and not disclose it to any third party. User accounts are personal and individual, and sharing an account with others is not permitted. Cension reserves the right to disable any user identification code or password at our discretion if we believe you have failed to comply with any of the provisions of these Terms.

2.2 Business Use

If you are subscribing to the Service on behalf of a business, you represent that you have the authority to legally bind that business to these Terms. Acceptance of these Terms by you is considered acceptance by the business. Cension may seek your consent to use your business’s name or logo for promotional purposes.

2.3 Age Restrictions and Legal Capacity

The Service is strictly intended for use by businesses and professionals. You must be at least eighteen (18) years of age (or the age of legal majority in your respective jurisdiction) to create an account, accept these Terms, and use the Service. By accessing or using the Service, you represent and warrant that you have the legal capacity to enter into a binding commercial contract on behalf of yourself or the business entity you represent.

2.4 License to Use

Subject to your compliance with these Terms, Cension grants you a limited, revocable, non-exclusive, non-assignable, non-sublicensable right to access and use the Service in the manner intended under these Terms and applicable law. No other rights are granted either implicitly or otherwise.

2.5 License Restrictions

Except as expressly permitted by these Terms or a separately signed written agreement with Cension, you will not (and will not permit or enable any third party to):

• copy, modify, translate, adapt, distribute, resell, lease, or sublicense the Service or any Cension Materials (including Cension’s proprietary software, models, weights, embeddings, indices, ranking systems, interfaces, designs, and documentation);
• resell, provide, or make the Service available to any third party on a service-bureau, time-sharing, outsourcing, white-label, or similar basis, except under a separate written agreement with Cension that expressly permits such use;
• share, transfer, or otherwise make your Account credentials available to any third party, or permit any unauthorized person to access or use your Account;
• reverse-engineer, decompile, disassemble, or otherwise attempt to derive, extract, or reconstruct the source code, model weights, training data, embeddings, indices, ranking logic, or other non-public components underlying the Service, except to the limited extent such restriction is expressly prohibited by applicable law;
• bypass, disable, or otherwise circumvent any security, authentication, rate-limit, quota, digital-rights-management, or other access control implemented by the Service;
• use any automated or programmatic means to access, interact with, or extract data from Cension’s own websites, authenticated APIs, administrative interfaces, or underlying infrastructure, except through Cension’s documented, authenticated interfaces and within any documented usage limits. For the avoidance of doubt, this Section does not restrict your use of the data-acquisition, ingestion, enrichment, integration, or automation features that Cension provides to you as part of the Service, which are governed by Section 3.2;
• upload, transmit, or distribute through the Service any malware, trojan, worm, ransomware, or other malicious code;
• overload, disrupt, degrade, or interfere with the normal operation of the Service, or attempt to probe, scan, or test the security of Cension’s infrastructure without Cension’s prior written authorization;
• use the Service in violation of applicable law or regulation, including export-control, trade-sanctions, intellectual-property, privacy, or consumer-protection laws;
• extract, reconstruct, or attempt to determine the weights, parameters, training data, embeddings, indices, rankings, or other internal system logic of any model or algorithm used by the Service, including through “model extraction,” “distillation,” or similar techniques;
• use the Service, any Output, any prompts, any rankings, or any derived data to train, develop, evaluate against, or otherwise improve any AI or machine-learning model, search engine, data-enrichment product, metadata-optimization product, or similar system that competes with Cension or the Service;
• misrepresent AI-generated Output as human-authored in any context that could reasonably result in harm, deception, consumer confusion, or regulatory non-compliance; or
• use the Service or any Output in any regulated-content or high-risk context (including but not limited to product claims for medical devices, pharmaceuticals, cosmetics, supplements, alcohol, tobacco, CBD or cannabis products, financial products, or children’s products) without independent human review and verification of compliance with applicable law.

The restrictions in this Section 2.5 are in addition to, and do not limit, the restrictions set out in our Acceptable Use Policy (AUP).

2.6 Acceptable Use Policy

As a strict condition of using the Service, you agree to comply with our Acceptable Use Policy (AUP). The AUP outlines specific, non-exhaustive prohibited activities including network security abuse, fraud, and unauthorized artificial intelligence manipulation. Cension reserves the absolute right to suspend or terminate your account immediately upon any suspected violation of the AUP without providing a refund.

2.7 Changes to the Service and Beta Features

Cension reserves the right to improve, update, modify, or discontinue any part of the Service at any time without prior notice. While we will use commercially reasonable efforts to minimize disruption and provide guidance, we do not guarantee backward compatibility. Any "Beta" features are provided "as is," may change or be withdrawn at any time, and are not subject to support or service level targets.

2.8 Service Levels and Support

Cension continuously strives to keep the Service operational and bug-free. The specific uptime commitments, SLA calculations, permitted exclusions, and support response times are governed strictly by our Service Level Agreement (SLA), which forms a part of these Terms. No service credits or refunds apply regarding uptime unless expressly set out in the formal SLA or a specific Enterprise subscription schedule.

3. Content and Conduct

3.1 Content

Your content. You may provide input to the Service (“Input”) and receive output from the Service based on your Input (“Output”). Input and Output are collectively “Content.” Input includes, without limitation, datasets, files, catalog records, text, prompts, instructions, prompt rules, templates, edits, approvals, annotations, import mappings, context-type definitions, schemas, and workflow settings that you provide to or create within the Service. Output includes, without limitation, AI-generated enrichments, derived metadata, rankings, summaries, and other data produced by the Service based on your Input. You are responsible for your Content, including ensuring that it does not violate any applicable law or these Terms. You represent and warrant that you have all rights, licenses, and permissions needed to provide Input to the Service.

Account Profile Data is separate. “Account Profile Data” means the information you provide about yourself or your organization in order to create and operate your account, such as your name, email address, password, billing information, and authentication credentials. Account Profile Data is not Content and is governed by our Privacy Policy.

Ownership of Content. As between you and Cension, and to the extent permitted by applicable law, you (a) retain your ownership rights in Input and (b) own the Output. Cension hereby assigns to you all of its right, title, and interest, if any, in and to Output. Cension retains all right, title, and interest in and to the Service and to the proprietary algorithms, models, weights, parameters, embeddings, indices, search and ranking systems, and other technology that underlie or are derived from operating the Service.

Our use of Content. Cension may use Content to provide, maintain, develop, and improve the Service, comply with applicable law, enforce these Terms and our policies, and keep the Service safe. Cension does not use your Account Profile Data to develop or improve the Service in this manner.

Objection. You may submit a written objection to our use of your Content to develop or improve the Service by emailing hello@cension.ai from the administrative contact on your account. Cension will action valid objections within a reasonable time. An objection does not affect (i) our use of Content strictly to operate the Service and handle your requests, (ii) our retention and use of aggregated, de-identified, or non-identifying learnings already derived from Content prior to the objection, (iii) our use of Content as necessary to comply with law, enforce these Terms, or keep the Service safe, or (iv) our processing of Service Data as described in any applicable Data Processing Addendum. Nothing in this paragraph limits any rights you have under applicable data protection laws.

This Section applies uniformly to all users of the Service, regardless of subscription tier. Customers with a separately signed Data Processing Addendum, Enterprise Service Agreement, or other written agreement with Cension are subject to the terms of that agreement, which controls to the extent of any conflict with this Section in accordance with Section 12.7.

3.2 Third-Party Data Sources

The Service includes features that, at the Customer’s direction, retrieve, ingest, import, aggregate, or enrich data from third-party websites, APIs, platforms, datasets, and data services (collectively, “Third-Party Sources”). These features may operate through import connectors, URL-based imports, data-enrichment pipelines, sitemap-based ingestion, search-engine integrations, community-platform integrations, and similar source integrations.

When the Customer uses any such feature, the Customer represents and warrants that:

• the Customer has the legal right and authority to instruct Cension to access, retrieve, and process the data from the specified Third-Party Sources;
• the Customer’s use of those features complies with the applicable terms, access directives, usage limits, intellectual-property rights, and data-protection laws of the Third-Party Sources and applicable jurisdictions; and
• the Customer will defend, indemnify, and hold Cension harmless from any claim by a third party (including platform operators, rights-holders, data subjects, or regulators) arising out of or related to the Service’s retrieval, ingestion, or processing of data at the Customer’s direction.

Cension acts on the Customer’s instructions and is not responsible for independently verifying the Customer’s rights to source data or the terms of Third-Party Sources. This Section is in addition to, and does not limit, the indemnities in Section 8.

3.3 Data Processing and Third-Party Sub-processors

To provide the foundational AI intelligence of the Service, Cension utilizes authorized third-party cloud and AI platforms (Sub-processors). The specific mechanisms through which data is transferred, processed, and safeguarded alongside these third parties are not governed here, but are rather governed exclusively by our Privacy Policy and, for enterprise accounts, the Data Processing Addendum (DPA).

3.4 Indemnification

By submitting Content to the Service, you agree to indemnify and hold harmless Cension AB against any claims or legal actions arising from copyright infringement, data-protection breaches, or other violations related to the Content you provide or the data you instruct the Service to retrieve from Third-Party Sources under Section 3.2.

3.5 Removal and Backup of Content

Cension AB reserves the right to remove Content from the Service for any reason including but not limited to content that exceeds subscription limits or breaches these Terms. You are responsible for maintaining backup copies of your Content. Cension AB is not responsible for returning or restoring Content once it is removed or if your account is suspended or cancelled.

3.6 AI Outputs and Customer Responsibility

Outputs generated by our Service are machine-generated and may occasionally be incorrect or incomplete. The Customer is solely responsible for the human review, verification, and approval of all Outputs, as well as for any decisions, statements, or claims made publicly or privately based on these Outputs.

3.7 License to Cension

By providing Input to the Service, you grant Cension AB a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, transmit, display, modify, create derivative works of, and otherwise use the Content for the purposes described in Section 3.1, including to operate, maintain, develop, and improve the Service. This license applies uniformly to all users regardless of subscription tier and is subject to the objection right described in Section 3.1 and to any separately signed agreement with Cension (such as a Data Processing Addendum or Enterprise Service Agreement), which controls to the extent of any conflict in accordance with Section 12.7.

3.8 Ownership of Aggregated Data

Notwithstanding anything to the contrary in these Terms, Cension may monitor your use of the Service and collect and compile "Aggregated Data." Aggregated Data means information related to or derived from Content or your use of the Services that is used by Cension in an aggregate and fully anonymized manner. As between Cension and the User, all right, title, and interest in Aggregated Data, and all intellectual property rights therein, belong to and are retained solely by Cension. Cension may make Aggregated Data publicly available or available to third parties, and may use Aggregated Data to the extent and in the manner permitted under applicable law, including to compile statistical, industry, and performance information related to our platform.

3.9 No Sensitive Data

You agree that you will not submit, upload, or otherwise process through the Service any data that constitutes “special categories of personal data” under GDPR Article 9, protected health information (PHI) subject to HIPAA or equivalent regimes, primary payment-card data (PAN / CVV) subject to PCI DSS, biometric identifiers used for unique identification, government-issued identifiers (such as social security, national identification, or passport numbers), precise geolocation data, or any other category of personal data identified as “Sensitive Data” in our Privacy Policy or Annex 1 of our Data Processing Addendum (DPA), unless such processing has been expressly authorized in writing under a signed Enterprise Service Agreement or equivalent bespoke agreement.

3.10 Third-Party Infrastructure Providers

You acknowledge that Cension relies on third-party infrastructure, cloud-hosting, AI-model, and analytics providers to operate the Service, and that certain of those providers may collect or generate aggregated, de-identified, or telemetry data in the course of providing their services, and may use such data for their own purposes in accordance with their respective terms. Cension’s use of such providers, and its controls over them, are described in our Privacy Policy, sub-processors list, and DPA.

4. Intellectual Property Rights

4.1 Ownership and Use of Service Material

All information, data, text, software, graphics, designs, logos, images, audiovisual content, features and other materials accessible through the Service (collectively “Service Material”) are protected by copyright, trademarks, patents and other intellectual property rights. These are either owned by or licensed to Cension AB or used by Cension AB as permitted under applicable law. Except as explicitly stated in these Terms, nothing should be construed as granting any license or right to use the Service Material without explicit permission from Cension AB or the respective intellectual property rights holder.

4.2 Restrictions on Use

You agree not to download, cache, reproduce, modify, distribute or otherwise use any Service Material without explicit authorization from Cension AB or the respective rights holder. This includes any unauthorized use of trademarks, service marks, brand names, logos, patents or other proprietary rights featured in the Service.

4.3 Proprietary Rights

Cension AB retains all proprietary rights to the Service, including associated intellectual property such as copyrights, trademarks, service marks, trade names, logos, patents, algorithms used in our AI processing and any other proprietary rights under law. The use of any of these proprietary elements of the Service without consent from Cension AB or respective intellectual property rights owners is strictly prohibited.

4.4 Communications Consent

By creating an Account, you consent to receive service-related communications from Cension AB, including security alerts, billing notices, product updates, and other transactional communications related to your use of the Service. You may receive marketing, newsletter, or promotional communications only if you have separately opted in to those communications, and you may withdraw your opt-in at any time through the Service or as directed in the communications themselves. All communications will comply with applicable laws and our Privacy Policy.

4.5 Feedback

If you provide any Feedback to Cension regarding the Service, you hereby grant Cension a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, sublicensable, and transferable license to use, reproduce, modify, create derivative works of, and otherwise exploit such Feedback for any purpose, without any obligation of attribution or compensation to you. All Feedback is provided on a non-confidential basis, and Cension is free to incorporate any Feedback into the Service or any other product or offering without any restriction.

5. Payment and Subscription Terms

5.1 Subscription Tiers and Tokens

Cension AB offers various subscription tiers, each providing a specific number of tokens or credits which represent the computing allocation you can utilize through our Service. The exact pricing, token inclusions, and potential overage multipliers (such as double credit weighting for usage-based modes) are clearly visible and permanently accessible inside the platform when you subscribe or upgrade your plan.

Tokens and credits are a limited, revocable, non-transferable license to consume metered features of the Service, and are not money, deposits, stored value, prepaid access, or any other form of financial instrument or regulated product. Tokens and credits have no cash value, are non-refundable (except where required by mandatory applicable law), do not accrue interest, are not redeemable for cash or any other form of payment, may not be sold, transferred, or assigned, and may expire, be rescaled, or be reset in accordance with your subscription tier and usage policies.

5.2 Billing and Payment Method

To access the paid functionalities of our Service, you will be required to provide a valid payment method at the time of subscribing. You must keep your billing information updated at all times. We will bill you in advance on a recurring basis according to your chosen subscription tier. Your subscription to our Service is subject to automatic renewal each billing period unless you cancel it before the billing date to avoid charges for the next period.

5.3 Cancellation and Refunds

You may cancel your subscription at any time; however, the cancellation will take effect at the end of the current billing cycle. Cension AB does not offer refunds or credits for partial subscription periods or unused tokens. If you choose to delete your account before the end of a paid period, your cancellation will take effect immediately without any refund.

5.4 Price Changes

Cension AB reserves the right to change subscription prices. We will provide reasonable advance notice of any price change, typically at least thirty (30) days where commercially practicable, through the Service, email, or other means we deem appropriate. If you do not agree to the new prices, your sole and exclusive remedy is to cancel your subscription before the changes take effect.

5.5 Non-Payment and Suspension

Failure to pay the required charges within the specified timeframe may lead to suspension or cancellation of your access to the Service. This could result in a loss of access to your account and any associated data.

5.6 Additional Charges and Costs

In the case of late payments or defaults, late amounts will accrue interest at a rate of 1.0% per month (12% per annum) from the payment due date until fully paid. You are also responsible for any reasonable costs incurred by Cension AB in collecting overdue amounts, including legal fees and collection costs.

5.7 Payment Errors and Adjustments

If there is a billing error, you must inform us within thirty (30) days of its first appearance on your bill. We will investigate and correct any verified errors. You agree to cooperate with us in our efforts to correct any payment errors, including returning any overpayments.

5.8 Taxes and Compliance

All subscription fees stated are exclusive of applicable taxes. While our payment processor (Stripe) automatically calculates and handles standard tax collection, you are ultimately responsible for paying all applicable taxes, levies or duties associated with your use of the Service. If you are a business located within the EU (outside Sweden), you must provide a valid VAT number, and the Reverse Charge mechanism will apply.

5.9 Credit Card Chargebacks

Initiating a fraudulent, unwarranted, or unjustified chargeback via your credit card issuer or payment provider constitutes a material breach of these Terms. Such actions will result in the immediate suspension or termination of your account, and Cension AB reserves the right to pursue further legal or collection actions to recover lost funds and associated dispute fees.

5.10 Service Usage Limitations

Cension AB reserves the right to impose reasonable limits on the usage of its services, including but not limited to bandwidth, data storage and API call limits. These limitations are designed to ensure equitable access to our services for all users and to maintain service quality and performance. Users will be notified of any such limitations within their subscription plan or via direct communication.

5.11 Payment Processor Records

Payment and billing for the Service is handled by our third-party payment processor (currently Stripe). The records maintained by our payment processor regarding amounts charged, payments received, refunds processed, failed transactions, chargebacks, and tax-handling shall be deemed authoritative and binding as between you and Cension in the event of any dispute regarding billing or payment, absent manifest error. You are responsible for reviewing your billing statements and for promptly notifying Cension of any billing error in accordance with Section 5.7.

6. Privacy and Data Security Integration

To prevent legal contradictions, the explicit rules regarding how Cension collects, stores, secures, and deletes your data are permanently delegated to our dedicated privacy documents.

• Privacy Policy: General practices regarding the collection, use, and sharing of cross-platform personal data are detailed exclusively in our Privacy Policy.
• Data Processing Addendum (DPA): Technical security measures, GDPR compliance, sub-processor obligations, and B2B corporate data handling are governed by our Data Processing Addendum (DPA). Any customer may request a countersigned DPA with Cension; once signed, the DPA controls over these Terms and the Privacy Policy to the extent of any conflict, in accordance with Section 12.7.

7. Disclaimers of Warranty

7.1 Service “As Is”

Cension AB provides the Service on an “as is” and “as available” basis without any warranties either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose or non-infringement. We do not warrant that the Service will always be uninterrupted, timely, secure or error-free.

7.2 User Responsibility

You understand and agree that your use of the Service is at your sole risk. Cension AB is not responsible for any direct, indirect, incidental, consequential or punitive damages or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill or other intangible losses resulting from (i) your access to use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service including without limitation any defamatory, offensive or illegal conduct of other users or third parties; or (iii) unauthorized access, use or alteration of your transmissions or content.

7.3 Limitation of Liability

You expressly understand and agree that Cension AB and our direct affiliates shall not be liable for any direct, indirect, incidental, special, consequential, exemplary or punitive damages or any other damages whatsoever, including but not limited to damages for loss of profits, goodwill, use, data or other intangible losses (even if we have been advised of the possibility of such damages) arising out of or resulting from:

• The use or the inability to use the Service.
• The use of any materials, user content or other material on the Service or any websites linked to the Service.
• The cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Service.
• Unauthorized access to or alteration of your transmissions or data.
• Statements or conduct of any third party on the Service.
• Any other matter relating to the Service.

In no event shall our total aggregate liability to you for all damages, losses and causes of action (whether in contract, tort including but not limited to negligence or otherwise) exceed the total amount paid by you to Cension AB for the Service in the twelve (12) months preceding the event giving rise to the claim. PROVIDED THAT, NOTWITHSTANDING THE FOREGOING, CENSION AB'S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO ANY EXCLUDED LIABILITIES (DEFINED AS A BREACH OF CONFIDENTIALITY OBLIGATIONS, INDEMNITY OBLIGATIONS, OR GROSS NEGLIGENCE/WILLFUL MISCONDUCT) WILL NOT EXCEED THREE TIMES (3X) THE TOTAL AMOUNTS PAID BY YOU TO CENSION AB IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM. If you are dissatisfied with any portion of the Service, your sole and exclusive remedy is the discontinuation of your use of the Service.

7.4 Force Majeure

Cension AB shall not be liable for any failure to perform its obligations under these Terms where such failure results from any cause beyond Cension AB’s reasonable control including but not limited to mechanical, electronic or communications failure or degradation (including “line-noise” interference). Such events may include natural disasters, wars, terrorist activities, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes or shortages of transportation facilities, fuel, energy, labor or materials.

8. Indemnification and Legal Protections

8.1 User Obligations

As a user of Cension AB’s services, you agree to indemnify, defend and hold harmless Cension AB including its affiliates, officers, agents, employees and any related parties from and against any losses, damages, costs, liabilities and expenses (including but not limited to legal expenses and any amounts paid by Cension AB to a third party in settlement of a claim or dispute on the advice of Cension AB’s legal advisors) incurred or suffered by Cension AB. This indemnification covers claims arising out of any breach by you of any provision of these Terms of Use or any claim that your actions or use of the Service have breached these Terms.

8.2 Scope of Indemnification

This indemnification obligation covers claims resulting from your use or misuse of the Service, including but not limited to violations of intellectual property rights, privacy rights, rights of publicity or other rights of third parties and legal and regulatory compliance issues.

8.3 Exceptions and Limitations

The indemnification obligations do not apply in cases where Cension AB’s Data Processing Agreement (DPA) or Service Level Agreements (SLAs) provide specific provisions or exceptions. These agreements may override, extend and/or further clarify certain parts of this indemnification clause. It’s important to note that the DPA is applicable specifically to functionalities as outlined in the agreement.

8.4 Cooperation and Conduct

In the event of a claim, suit or action against Cension AB that falls under the scope of this indemnification, you are expected to provide necessary cooperation as Cension AB reasonably requests. Cension AB will endeavor to notify you of any such claim, action or proceeding upon becoming aware of it.

9. Third-Party Links and Services

The Service may include links to, or allow interaction with, third-party websites, products, or services (“Third-Party Services”), which are provided for your convenience, are not under the control of Cension, and are not endorsed by Cension. Your engagement with any Third-Party Service is governed solely by that third party’s terms and privacy policies, and any disclosure or transfer of your information to such a provider is subject to those policies. You are solely responsible for evaluating and interacting with Third-Party Services, and Cension disclaims all responsibility and liability for their availability, content, or actions, and for any damage or loss caused by or in connection with your use of or reliance on them. For clarity, this Section applies to links and interactions with third-party services generally; automated data-acquisition features that Cension provides to you as part of the Service are separately governed by Section 3.2.

10. Termination and Account Cancellation

Cension AB reserves the right to terminate or suspend your account and access to the Service at any time in its sole discretion, with or without prior notice, including for any breach of any representation, warranty, or obligation under these Terms. Where Cension considers it appropriate, Cension may, at its discretion, provide written notice and a reasonable opportunity to cure the breach; for material breaches, repeat breaches, or breaches where a cure is not feasible or would pose legal, regulatory, security, reputational, or operational risk to Cension, the Service, or other customers, Cension may suspend or terminate your account immediately and without any opportunity to cure.

You may choose to terminate your agreement and access to the Service at any time for any reason by contacting customer support. Upon termination, your account will be closed and your user identification code and password will be deactivated. All User Content associated with your account may be removed from the Service. It’s important to note that cancellation of your account does not relieve you of any outstanding payment obligations or other liabilities incurred prior to the termination. Any obligations arising from other agreements that have not been specifically terminated will also remain in effect.

Upon termination, discontinuation or cancellation of the Service or your account, all provisions of these Terms that by their nature should survive termination will remain in effect. This includes without limitation ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Cension AB reserves the right to refuse service to any user or potential user at its sole discretion. Refusal of service may be based on, but not limited to, a user’s violation of these Terms, illegal activities or actions deemed harmful to the Service or other users.

11. Governing Law, Dispute Resolution and Arbitration

These Terms, and all disputes outlining from or in connection with these Terms, including disputes relating to their validity, interpretation or enforceability, shall be governed by the laws of Sweden without regard to its conflict of law provisions. Any disputes shall primarily be resolved through negotiations between the parties in good faith.

11.1 Binding Arbitration

If an amicable settlement cannot be reached within sixty (60) days, the dispute shall be finally settled by binding arbitration administered by the Arbitration Institute of the Stockholm Chamber of Commerce (SCC). The rules for Expedited Arbitrations shall apply, unless the SCC in its discretion determines that the standard Arbitration Rules shall apply based on the complexity of the case. The seat of arbitration shall be Stockholm, Sweden, and the language to be used in the arbitral proceedings shall be English.

11.2 Class Action and Jury Trial Waiver

BY ENTERING INTO THIS AGREEMENT, YOU EXPRESSLY WAIVE YOUR RIGHT TO A TRIAL BY JURY OR TO BRING, JOIN, OR PARTICIPATE IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE PROCEEDING OF ANY KIND AS A PLAINTIFF OR CLASS MEMBER. The arbitrator may award relief only to an individual claimant and only to the extent necessary to provide relief on your individual claims. Any relief awarded may not affect other users.

12. Miscellaneous

12.1 Regulatory Data Retention

Any rights, timelines, or obligations surrounding the retention, deletion, or return of user data upon account termination are strictly administered by the retention rules outlined in the Privacy Policy and DPA.

12.2 Amendments

Cension AB reserves the right to modify these Terms, including policies or agreements incorporated by reference. Significant changes will be communicated through the Service or via email. Continued use after changes indicates acceptance of the new Terms.

12.3 Severability and Negotiation in Good Faith

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in effect. Parties agree to negotiate in good faith to replace any invalid or unenforceable provision with a valid one that reflects the original intent.

12.4 No Waiver

No waiver of any Terms shall be deemed further or continuing waiver of such term or any other term. Failure by Cension AB to assert any right under these Terms shall not constitute a waiver of such right.

12.5 Contact Procedures for Legal Concerns

For legal notices or concerns regarding these Terms, contact us at Cension AB, Rådmansgatan 80A, 113 60 Stockholm, or via email at hello@cension.ai.

12.6 Survival of Terms

All terms and conditions of these Terms which are intended to survive the duration or termination of the agreement, including but not limited to ownership provisions, indemnification, warranty disclaimers and limitations of liability, shall continue in full force and effect after the termination of this agreement.

12.7 Entire Agreement and Order of Precedence

These Terms constitute the general agreement between you and Cension AB regarding the Service. However, in the event of any conflict or inconsistency between these Terms and a separate written agreement that is manually signed by both you and an authorized representative of Cension AB (such as a custom Enterprise Service Agreement or a signed Data Processing Addendum), the terms of that signed, legally binding external document shall take precedence and supersede these Terms to the extent of the conflict.

12.8 No Agency Relationship

Your use of the Service does not establish you as an agent, legal representative or employee of Cension AB or any third party associated with Cension AB. You are not authorized to make any representation, contract or commitment on behalf of Cension AB unless specifically requested and authorized in writing.

12.9 Transfer and Assignment

Cension AB reserves the right to transfer, subcontract or deal with its rights and/or obligations under these Terms without obtaining your consent or giving notice. You may not transfer, subcontract or otherwise deal with your rights and/or obligations under these Terms without obtaining prior written consent from Cension AB.

12.10 Marketing and Publicity

By using the Service, the Customer permits Cension to use the Customer's name and relevant company logos to identify the Customer as a customer in Cension's marketing materials (including but not limited to the Cension website). Cension will cease such use on a go-forward basis upon receiving a written request from the Customer.

12.11 Claims Period

Any claim or dispute arising out of or relating to this Agreement or the use of the Service must be brought within twelve (12) months after the cause of action first accrues.

12.12 Notice and Takedown

If you believe that any Content on the Service, or any data retrieved through the Service at a Customer’s direction, infringes your intellectual-property rights or is otherwise unlawful, you may submit a notice to hello@cension.ai. Your notice should include, at a minimum: (i) a description of the allegedly infringing or unlawful material and its location; (ii) sufficient information to contact you (including your name, address, email, and, where relevant, a telephone number); (iii) a statement of the legal basis for the claim; (iv) where applicable, a statement that you have a good-faith belief that the use of the material is not authorized by the rights-holder, its agent, or the law; and (v) a statement, under penalty of perjury, that the information in your notice is accurate and that you are the rights-holder or authorized to act on the rights-holder’s behalf. Cension will review properly submitted notices in accordance with applicable law (including Article 16 of Regulation (EU) 2022/2065 (the “Digital Services Act”) and other applicable notice-and-takedown regimes) and may, at its discretion, remove, disable, or restrict access to the material, or refer the matter to the relevant Customer or authority.

12.13 Repeat Infringers

Cension will, in appropriate circumstances and in its discretion, terminate the accounts of users who are repeat infringers of intellectual-property rights or who repeatedly violate these Terms, the AUP, or applicable law.

12.14 Export Controls and Sanctions

The Service and any underlying software, technology, Cension Materials, and Output may be subject to export-control and trade-sanctions laws and regulations of Sweden, the European Union, the United Kingdom, the United States, and other applicable jurisdictions. You will not, directly or indirectly, export, re-export, transfer, or otherwise make available the Service, Cension Materials, or Output to, or use them in, any country, region, or person that is the subject of comprehensive sanctions or embargoes imposed by the EU, the UK, the United States, the United Nations, or any other applicable authority, or otherwise in violation of applicable export-control or sanctions laws. You represent and warrant that neither you nor, to your knowledge, any of your controlling owners, officers, directors, or authorized users, (i) is located in, or a national or resident of, any such sanctioned or embargoed country or region, (ii) is listed on any applicable restricted-party, denied-person, specially-designated-national, or sanctions list, or (iii) is owned or controlled by any such listed person. You will immediately notify Cension if any of the foregoing ceases to be accurate, and Cension may suspend or terminate your Account and access to the Service, with or without notice, to the extent required to comply with applicable law.